Wednesday, November 24, 2010

Customer Service: The Standard

A couple days ago I posted a photo of my Frankenstein shoes. I had a good suggestion from Evolv athlete Isaac Palatt to email the photo to the customer service department. I shot them an email not thinking much of it, however when I checked my inbox just a few HOURS later I received this message:

Solid repair job, that photo is going up on our wall here! Where are you located? I am going to get those replaced for you.

Jeff Kenyon

This is the definition of customer service. I was thoroughly impressed, and look forward to spreading the good word about the folks over at Evolv.


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