Wednesday, November 24, 2010
Customer Service: The Standard
A couple days ago I posted a photo of my Frankenstein shoes. I had a good suggestion from Evolv athlete Isaac Palatt to email the photo to the customer service department. I shot them an email not thinking much of it, however when I checked my inbox just a few HOURS later I received this message:
Solid repair job, that photo is going up on our wall here! Where are you located? I am going to get those replaced for you.
This is the definition of customer service. I was thoroughly impressed, and look forward to spreading the good word about the folks over at Evolv.